The Ministry of Health and Prevention (MoHAP) has announced the launch of the first package of initiatives under the second phase of the UAE Government’s “Zero Bureaucracy” program, focusing on simplifying procedures and enhancing service quality across the healthcare sector.
The package covers three essential services: Healthcare Profession Evaluation, Licensing of Healthcare Facilities, and Licensing of Healthcare Professionals.
Enas Rashid, Head of Service Innovation and User Experience at MoHAP and Project Manager for Service Re-engineering, explained that the new updates are part of a comprehensive review aimed at eliminating repetitive or unnecessary requirements. She noted that the adjustments are designed to create an exceptional and efficient experience for all users.
As part of the improvements, the Licensing of Healthcare Facilities process has been re-engineered, reducing the number of related services from 11 to 6. The Healthcare Profession Evaluation service has been streamlined from four services to three, while the Licensing of Healthcare Professionals has been simplified from 17 services to just 7.
“These changes are about more than just reducing steps,” Rashid said. “They are about empowering customers with faster, easier, and more user-friendly services — supporting the UAE’s vision for a world-class, competitive government.”
She added that the initiative reflects the Ministry’s ongoing commitment to upgrading the country’s digital infrastructure, driving transformation through advanced technology, and investing in both national talent and international expertise, particularly in the healthcare sector.
Future plans include launching additional redesigned service packages and expanding the program to new sectors, ensuring that service re-engineering becomes a permanent feature of the government’s culture rather than a time-limited project.
MoHAP’s innovation efforts are also embodied in its User Experience Lab, which is equipped with cutting-edge artificial intelligence and emerging technologies to test and refine services with direct user participation. This approach, Rashid explained, ensures that every service meets the highest standards of efficiency, accessibility, and user satisfaction.
With the second phase now underway, the Ministry is reinforcing its role as a leader in healthcare excellence and government innovation — a step that supports the UAE’s goal of delivering exceptional services and improving quality of life for all residents.
