His Excellency Mohammed Abdullah Al Gergawi, Minister of Cabinet Affairs, affirmed that, guided by the vision of its leadership, the United Arab Emirates has established an advanced future-ready government model and transformed it into an inspiring success story for governments around the world. The UAE, he said, has become a model for ambitious nations seeking to make shaping the future of people the highest purpose of government work.
This came in conjunction with the World Economic Forum’s release of a new report on the future of agentic AI in government work, which drew inspiration from the UAE’s experience in deploying advanced technologies within the government ecosystem.
The report regarded the UAE Government’s experience in designing and developing an AI-powered government human resources assistant as an important model that can be leveraged globally, particularly as governments increasingly move toward adopting smart solutions that help accelerate services, improve performance quality, and enhance the efficiency of daily operations.
An Emirati Experience Advancing the Future of Government Work
His Excellency Mohammed Al Gergawi said that the UAE’s experience in adopting artificial intelligence applications, which continues to evolve across various areas of government work and services, has strengthened the country’s position and global leadership. It has also turned the UAE into a global model in anticipating and shaping the future of government work. He noted that every achievement further reinforces this position and reflects a strategic approach that places artificial intelligence at the heart of development and positive transformation pathways, in a way that serves society and enhances quality of life.
His Excellency added that the World Economic Forum report represents a new international recognition of the advanced level reached by the UAE Government. He noted that, under the guidance of the leadership, the UAE Government is moving ahead with developing an advanced government ecosystem aimed at transforming 50% of its sectors, services, and operations into self-executing AI-powered models within two years, further strengthening its global leadership in this field.
The Minister of Cabinet Affairs affirmed that this ecosystem will support national efforts to develop the government work model according to a clear future vision, consolidating the UAE’s position as a global hub for innovation by expanding the use of artificial intelligence to improve quality of life, develop services, and support the national economy.
An International Report on Agentic AI
The report, titled The Future of Agentic AI in Government, was issued by the World Economic Forum in collaboration with the Global Government Technology Centre in Berlin and Capgemini, as part of a global dialogue on ways to adopt this technology in the public sector.
The report aims to provide a framework that helps governments move from early experimentation with agentic AI to broad and structured implementation, in a way that delivers scalable value, supports decision-making, and improves the efficiency of public services.
The report presented a model for assessing government readiness based on the study of 70 key government job functions, using two main criteria: the potential of agentic AI and the complexity of implementation. Accordingly, the report classified tasks into high, medium, and low readiness levels, helping governments set their priorities more clearly.
The UAE Government Human Resources Assistant
The report highlighted several international experiences in deploying agentic AI, including the UAE’s development of a government human resources assistant, alongside other initiatives in Ukraine and Germany.
The report noted that the UAE Federal Authority for Government Human Resources launched this assistant as part of a plan to integrate artificial intelligence into government operations and simplify procedures. The assistant provides an interactive interface that supports more than 130 digital services and automates a wide range of employee self-service transactions.
The first phase of the assistant focused on handling the most common inquiries, particularly those related to procedural and legal aspects of human resources. According to the report, the assistant was able to automatically resolve and process more than 80% of inquiries related to human resources legislation and policies.
This contributed to faster and more accurate responses, while delivering smoother services to more than 50,000 employees. It also helped re-engineer workflows and reduce the need for human intervention in certain repetitive tasks, allowing specialists to focus on more strategic responsibilities.
Agentic AI Goes Beyond Task Automation
The report explained that agentic AI is not limited to automating simple procedures. Rather, it represents a broader shift toward building systems capable of planning, coordinating, and executing multi-step tasks in an integrated manner.
For governments working to improve their services, increase operational efficiency, and enhance responsiveness, this shift offers an opportunity to redesign work mechanisms and achieve better outcomes, while preserving the principles of trust, transparency, and accountability.
The report indicated that 50% of the government tasks assessed combine relatively high potential with implementation feasibility, suggesting that expanding the use of agentic AI within governments has become possible in suitable institutional environments.
The highest-readiness areas include cybersecurity monitoring, provision of public information, and systems performance tracking — areas where smart applications can deliver clear value with better risk management.
A Growing Global Trend Toward AI in Government
The report referred to a Capgemini survey of 350 government institutions around the world, which showed that 90% of these institutions plan to explore or implement agentic AI within two to three years.
This reflects a growing global trend toward treating agentic AI as a strategic capability in the government sector, rather than merely a limited technical tool. Governments that adopt this technology through clear planning and institutional discipline will be better able to improve their operations, develop services, and set higher standards for using advanced technologies in the public interest.
As presented in the report, the UAE’s experience confirms that adopting artificial intelligence in government work can deliver practical results when it is linked to a clear vision, a prepared institutional structure, and responsible governance, thereby enhancing government efficiency and keeping pace with the requirements of the future.
