Dubai Police General Command has continued to strengthen Dubai’s position as one of the world’s leading cities in security and quality of life, after achieving advanced results across several institutional performance and security service indicators in 2025. These results reflect the efficiency of Dubai’s security system, the high level of public trust, and the continued development of digital services, in line with the emirate’s vision to be the best city to live, work, and visit.
The results of the Security Quality of Life Study, issued by the Federal Competitiveness and Statistics Center in cooperation with the Ministry of Interior, showed that Dubai Police achieved 99.9% in the daytime sense of safety indicator. This result reflects the emirate’s ability to provide a safe and stable environment that supports economic development, enhances quality of life, and strengthens confidence among citizens, residents, and visitors.
In terms of community trust, Dubai Police recorded 96.2% in the trust in police stations indicator. This reflects the quality of services provided, the efficiency of police personnel, and the strong relationship between the security institution and members of society, with the community serving as a key partner in supporting security and stability.
As part of its journey toward institutional excellence, Dubai Police received 51 local and international awards last year in recognition of its achievements in innovation, digital transformation, service development, and the adoption of best policing practices.
Lt. Gen. Abdullah Khalifa Al Marri, Commander-in-Chief of Dubai Police, said these achievements are the result of the strong support provided by the wise leadership, the Government of Dubai, and the Ministry of Interior to Dubai Police General Command in enhancing security and safety, promoting community happiness, and consolidating quality of life.
He also praised the efforts and efficiency of Dubai Police employees, commending their continuous dedication, commitment, and important role in achieving the institution’s future goals through the application of best practices, the enhancement of institutional excellence, and the encouragement of innovation and creativity in the workplace.
For his part, Brig. Saeed Abdullah bin Tuwair Al Suwaidi, Assistant Undersecretary for Security Affairs at the Ministry of Interior, praised the advanced results achieved by Dubai Police in the sense of safety indicator. He explained that this indicator falls within the Security Quality of Life Index, in which Dubai Police achieved 98.2% for the same year.
He noted that these results confirm the continued progress in development and modernization efforts, as well as the success of the proactive security strategies adopted by Dubai Police to keep pace with the development changes taking place across the emirate.
He explained that the Security Quality of Life Index includes three main indicators: the daytime sense of safety indicator, the sense of safety while walking at night indicator, in which Dubai Police achieved 98.7%, and the trust in police stations indicator, in which it recorded 96.2%. He added that these results reflect the quality efforts made by various police sectors, both in the field and administratively, to enhance security and safety.
Dubai Police General Command achieved strong results across seven main pillars, according to studies issued by several entities, most notably the Federal Competitiveness and Statistics Center and the Dubai Police Opinion Poll Center. These pillars include security quality of life, institutional leadership, smart security and response systems through Drone Box, digital services, future readiness and innovation, recruitment and employment, and the call center.
In the security quality of life pillar, Dubai Police recorded 98.2% in the overall Security Quality of Life Index, 99.9% in the daytime sense of safety indicator, 98.7% in the sense of safety while walking at night indicator, and 96.2% in the trust in police stations indicator, according to the opinion poll conducted by the Federal Competitiveness and Statistics Center.
In terms of emergency and non-emergency calls, the Command and Control Center at the General Department of Operations, through 999, and the 901 Call Center handled 6.9 million calls last year. This reflects the efficiency of Dubai Police’s communication and response system, as well as its ability to meet the needs of community members according to advanced standards.
In the digital services pillar, Dubai Police continued to strengthen digital transformation and provide advanced smart services. The digital adoption rate for transactions reached 97.7%, while the total number of digital transactions exceeded 218 million. Dubai Police also provided 64 digital services through its three main channels: the Dubai Police smart app, the official website, and Smart Police Stations, known as SPS. This contributed to improving the customer experience and raising the efficiency of government services.
Dubai Police also achieved 96.9% in customer happiness with digital channels, in addition to recording 98.7% in cashless transformation in 2025, compared with 95.6% in 2024. This supports the Dubai Government’s cashless strategy and strengthens the emirate’s position among the world’s leading digital cities.
In the smart security and response systems pillar, Dubai Police operates 30 Drone Box platforms across the emirate. Since the launch of the project, these platforms have responded to 3,296 reports, completed 4,981 flight hours, and covered a distance of 53,943 kilometers, which is approximately equal to circling the Earth one and a half times. The Drone Box system also achieves a response time of 57 seconds.
As part of its future readiness efforts, Dubai Police achieved 93.3% in the Future Readiness and Innovation Index. This reflects its success in promoting a culture of institutional innovation, developing proactive capabilities to address future challenges, and supporting the transition toward a knowledge-based economy.
In the field of human capital development, Dubai Police hired 1,345 male and female employees last year and trained 440 university trainees. A total of 194 employees obtained master’s degrees, 19 employees earned doctoral degrees, and 30 specialists received the title of expert. These figures reflect Dubai Police’s commitment to supporting talent, enhancing workforce diversity, and empowering human resources.
In the institutional leadership pillar, Dubai Police continued its path of excellence by winning 51 awards in 2025, including 39 local awards and 12 international awards. This confirms its position among leading security institutions regionally and internationally, and reflects the success of its efforts to apply global best practices in excellence and innovation.
Over the past five years, Dubai Police General Command has continued to strengthen its position in institutional excellence and investment in people. It recruited 5,771 male and female employees, while 247 employees obtained doctoral degrees and 1,364 earned master’s degrees. The number of scholarship recipients reached 243, while 359 specialists received the title of expert, and the number of university trainees reached 2,443.
During the same period, Dubai Police handled 42.5 million emergency and non-emergency calls and completed 768 million digital transactions, which clearly reflects the efficiency of its operational system and its leadership in digital transformation.
The total number of institutional awards received by Dubai Police over the past five years reached 272, including 155 local awards and 117 international awards. This reflects the sustainability of its achievements and the continued growth of its institutional presence locally and globally.
Dubai Police also achieved a significant milestone in 2025 by topping the list of global police forces in the Brand Finance institutional brand value index. Its police brand received an AAA+ rating for institutional brand reputation strength, with a score of 9.2 out of 10.
This evaluation came after a comparative study that included public perceptions in 10 countries and more than 8,000 related entities and stakeholders. The results showed Dubai Police’s excellence across several areas, including ethics, operational efficiency, transparency, and innovation.
The report also highlighted the important role of Dubai Police in enhancing the soft power of the UAE and Dubai, with an estimated contribution of AED 57.9 billion, out of AED 4.48 trillion representing the value of the UAE national brand, according to the Brand Finance report.
