Dubai Electricity and Water Authority (DEWA) continues to develop its services for consultants and contractors, helping accelerate project delivery and improve the quality of submitted applications. Through its “Awnak” initiative, DEWA provides proactive technical support and specialized guidance that help partners meet the Authority’s requirements and obtain approvals more efficiently.
The initiative achieved notable results during the first half of 2026, benefiting 15,142 consultants and contractors through a range of awareness sessions, educational videos, and technical services designed to simplify procedures and improve project quality from the earliest stages.
More Than 17,000 Online Technical Consultations
As part of DEWA’s efforts to provide partners with a more flexible and efficient experience, the “Awnak” initiative conducted 1,161 preliminary technical consultations before project applications were submitted, in addition to 17,343 online technical consultations during the project submission and approval stages.
This approach helps consultants and contractors gain a clearer understanding of technical requirements before submitting their applications, reducing the likelihood of comments or resubmissions and shortening the time needed to complete project procedures.
Proactive Services Powered by Advanced Technologies
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, said: “As part of our efforts to consolidate Dubai’s position as a global model for government efficiency and ease of doing business, we are committed to providing proactive and integrated services based on the latest artificial intelligence technologies to facilitate the work of consultants and contractors and enhance the efficiency of development and infrastructure projects.
The ‘Awnak’ initiative embodies this approach by shifting from providing support after applications are submitted to a proactive technical partnership that begins before submission, enabling our partners to understand the requirements, improve the quality of designs, reduce comments, and accelerate project completion.
The results achieved during the first half of 2026 confirm the effectiveness of this model in improving the partner experience, increasing operational efficiency, and enhancing the quality of outcomes in support of Dubai’s sustainable development journey.”
This vision reflects DEWA’s approach to moving technical support toward a more proactive model, allowing partners to receive the information and guidance they need before submitting applications. This helps improve design quality and supports faster project completion.
Facilitating the Work of Consultants and Contractors in Dubai
Rashid bin Humaidan, Executive Vice President of Distribution Power at DEWA, said: “DEWA’s top management is committed to providing an integrated business environment that supports our partners, including consultants and contractors, and contributes to facilitating and accelerating the completion of infrastructure and urban development projects in Dubai.
The ‘Awnak’ initiative is part of DEWA’s ongoing efforts to enhance the experience of customers and partners by providing technical support and proactive guidance that help improve the quality of submitted applications and obtain approvals from the first submission, saving time and effort.”
The initiative supports DEWA’s efforts to provide consultants and contractors with an easier and more effective experience by clarifying technical requirements at an early stage and reducing the need to resubmit transactions or amend applications after submission.
This approach also helps improve companies’ readiness before the approval and inspection stages while supporting the efficient implementation of infrastructure and urban development projects across Dubai.
Educational Videos Improve the Quality of Contractors’ Work
The “Awnak” initiative is not limited to direct technical consultations. It also includes specialized educational videos explaining the requirements and procedures associated with different stages of work, including inspections and low- and high-voltage designs.
Engineer Prashanth Madsis from Darwish Engineering Emirates praised the educational videos provided through the “Awnak” initiative, saying: “I watched the high-voltage inspection video. It was very clear and extremely useful, providing comprehensive information on what should be prepared and maintained before the inspection. These guidelines will help us avoid having inspection applications returned with comments and improve the quality of our work. We thank Dubai Electricity and Water Authority for its continued cooperation and support, and we appreciate its efforts to help us complete inspections and our work more efficiently.”
These educational materials provide contractors with practical information they can use before inspections, helping them improve their level of preparedness and comply with technical requirements from the outset.
Clear Guidance on Low-Voltage Design Requirements
Engineer Anoop John David from MPM Gulf Electromechanical Works LLC said: “The low-voltage design demonstration video is very detailed and provides a clear understanding of the categories, requirements, and procedures. I recommend that all contractors watch these videos to gain a better understanding of the entire process. Dubai Electricity and Water Authority has done an excellent job in preparing these detailed and informative videos.”
The videos help present technical and procedural requirements in a clear and organized way, allowing contractors to develop a better understanding of the steps they need to follow during the design, implementation, and approval stages.
Engineer Abdulrahman Abdullah Shehata from Al Ibtidaa Contracting said: “I watched the low-voltage inspection video, and it is clear and easy to understand, providing useful information for contractors. It will help us complete low-voltage installations correctly and pass inspections with fewer issues.
Thank you to Dubai Electricity and Water Authority for its continued support and helpful guidance. These initiatives help us complete our projects more efficiently while saving time and effort.”
Feedback from beneficiaries highlights the importance of the initiative’s educational content in simplifying technical aspects, helping companies carry out work more accurately, and reducing comments during inspection and approval processes.
